Your Patient Guide
Everything to know before, during, and after your visit — so your time at the clinic is calm, efficient, and clear.
Before Your Visit
A little preparation makes your consultation more effective and your time with the doctor more focused.
Write down your symptoms
Note when they started, how they have changed, and anything that makes them better or worse.
List your medications
Bring or photograph all current medicines, supplements, and any known allergies.
Gather relevant documents
Previous prescriptions, lab results, travel insurance card, or any referral letters if you have them.
Know your medical history
Chronic conditions, past surgeries, or hospital visits — even a rough summary helps the consultation.
During Your Visit
A structured, calm process from arrival to treatment — no surprises, no confusion.
Reception & registration
Share your name, contact number, and reason for the visit. We keep wait times minimal.
Triage & vitals
A nurse records weight, blood pressure, temperature, and oxygen saturation before the doctor review.
Doctor consultation
The doctor listens carefully, asks questions, examines you, and explains findings in clear language.
Diagnosis & plan
You receive a working diagnosis, treatment options, and an honest explanation of what to watch for.
Arrive with the details that make care faster.
You do not need everything perfect. Even a few notes on your phone can help the doctor understand risk, urgency, and the documents you may need afterward.
Send Details Before You ArriveIdentity and contact
Passport name, local phone or WhatsApp, hotel or apartment area, and emergency contact if available.
Symptom timeline
When it started, what changed, temperature readings, vomiting/diarrhea count, pain location, or rash photos.
Medicines and allergies
Current medicines, doses, supplements, allergies, chronic conditions, and anything already taken today.
Insurance and documents
Travel insurance card, airline or hotel document needs, previous prescriptions, lab results, or referral notes.
Language preference
Tell us whether English or Arabic is easier, and if a family member should join the explanation.
After Your Visit
Your care does not stop when you leave. Here is what happens next and what you can ask for.
Collect your prescription
We recommend pharmacies nearby and can advise on Egyptian brand equivalents if needed.
Request your documents
If you need a medical certificate, insurance summary, or referral letter, ask before you leave.
Follow-up contact
WhatsApp us if symptoms change or do not improve within the expected timeframe.
Chronic condition review
For ongoing conditions, we will schedule a structured follow-up or connect you with a specialist if needed.
Frequently Asked Questions
Do I need an appointment or can I walk in?
Both are possible. We recommend calling or messaging on WhatsApp first so we can prepare and minimise waiting, but walk-ins are welcome for urgent needs.
Are consultations available in English?
Yes. All doctors at Al-Hakeem speak fluent English and Arabic. We serve many international visitors and expatriates.
What payment methods are accepted?
We accept cash (Egyptian Pounds and most major currencies at a fair rate) and can issue receipts for travel insurance reimbursement.
Can you treat children?
Yes. We offer paediatric consultations for children of all ages, including infants, with appropriate gentle examination.
How long does a consultation take?
A standard GP consultation is 20–30 minutes. Chronic condition reviews or first-time health checks may take slightly longer.
Do you provide travel insurance documentation?
Yes. We prepare detailed medical reports, diagnosis summaries, and itemised receipts formatted for most international travel insurers.
Ready to Visit Al-Hakeem?
Book by phone, WhatsApp, or use our online form. We confirm appointments quickly and keep waiting times short.